[email protected]
+86-755-25931606

Privacy Policy

  1. Introduction and Purpose
    • Shenzhen Huikang Medical Apparatus Co.,Ltd. / Shenzhen Wikkon Precision Technologies Co.,Ltd. (“WIKKON,” “we,” “us,” or “our“) is committed to protecting the personal data of individuals who interact with our website at wikkon.com(the “Website“).
    • This Privacy Policy is designed to be consistent with applicable data protection and privacy laws in the jurisdictions where WIKKON is incorporated and those to which the Website is intentionally directed.
    • This Privacy Policy explains:
      1. what personal data we collect through this Website and why;
      2. how we use, store, share, and protect your personal data;
      3. how long we retain your personal data;
      4. your rights in respect of your personal data; and
      5. how to contact us with questions or requests.
    • Please ensure that any personal data you provide through the Website is accurate and complete. If you provide personal data relating to another individual, you should ensure that you are authorised to do so and, where appropriate, that the individual has been informed of this Privacy Policy.
    • If you do not wish for your personal data to be handled as described in this Privacy Policy, please do not submit personal data through the Website.
  2. Scope
    • This Privacy Policy applies to personal data collected by us through this Website.
    • Related Documents. This Privacy Policy is to be read together with the Terms of Use, the Website Disclaimer, and the Cookie Policy.
    • Supplemental Privacy Notices.Kindly note that certain Website features, forms, access-controlled features, events, services, or specific interactions that we control or operate may be subject to supplemental privacy notices presented at the point of collection or use (“Supplemental Privacy Notices”). If a Supplemental Privacy Notice applies, it should be read together with this Privacy Policy. If there is any inconsistency between this Privacy Policy and a Supplemental Privacy Notice, the Supplemental Privacy Notice will apply only to the specific feature, form, service, or interaction to which it relates, and only to the extent of the inconsistency.
    • Non-Applicability.
      1. This Privacy Policy does not apply to personal data processed in connection with employment, supplier relationships, distributor agreements, clinical investigations, product complaints submitted through dedicated channels, adverse event reporting through dedicated channels, offline commercial relationships, or other activities outside the Website, unless this Privacy Policy is expressly referenced for that activity.
      2. Third-Party Links, Features and QR Codes.The Website may contain links to, embedded content from, QR codes, or references to third-party websites, platforms, tools, plug-ins, forms, services or content. Unless expressly stated by WIKKON, such third-party websites, platforms, tools, plug-ins, forms, services and content are not covered by this Privacy Policy and are subject to their own privacy policies and terms. You should review those policies and terms before using them or providing any personal data through them.
  1. Website Operator and Responsibility
    • The personal data collected through this Website is controlled by Shenzhen Huikang Medical Apparatus Co.,Ltd. / Shenzhen Wikkon Precision Technologies Co.,Ltd.(Registered address: Room 101 of 1F & 5F, Zone 2, Building A, Haikexing Industrial Park, Baoshan Road East, Jinlong Avenue, Liulian Community, Pingshan Sub-district, Pingshan District, Shenzhen, China// Room 1503,15th Floor, Building A, Chuanglingtong Science and Technology Building, No.1 Shihua Road, Futian Bonded Area, Shenzhen City, Guangdong Province, China.) as the primary Website operator responsible for personal data collected through the Website.
    • For all data protection and privacy enquiries, including requests concerning personal data collected through the Website, please contact us using the details below:

Designated data protection contact:

Shenzhen Huikang Medical Apparatus Co.,Ltd. / Shenzhen Wikkon Precision Technologies Co.,Ltd.

Mail to:
[email protected]

  1. Personal Data We Collect
    • The personal data we collect depends on how you interact with the Website, the information you choose to provide, and the Website features you use.
    • We may collect personal data through this Website in two main ways:
      1. information you choose to voluntarily provide, such as when you submit an enquiry, request access to the VR Showroom or other Restricted Area, complete a form, or otherwise communicate with us through the Website; and
      2. limited technical information collected automatically, such as device, browser, usage, cookie, and similar technical data generated when you access or use the Website.
    • The categories of personal data we collect may vary depending on your relationship with us, the feature or form you use, the nature of your enquiry, your location, and how you interact with the Website. We collect personal data where reasonably necessary for the purposes described in this Privacy Policy, any applicable Supplemental Privacy Notice, or as otherwise permitted or required by applicable law. For example:
      1. when you submit an enquiry through our Contact Us page, we may collect the following personal data that you share with us:
Data Collected Purpose
Identity and contact information, such as your name, email address, To identify and communicate with you, respond to your enquiry, and manage follow-up communications.

With your consent, to send marketing communications
Country or region To understand the relevant market, product or business context, and route your enquiry to the appropriate team in that market
Product(s) of interest

 

 To understand your needs and provide relevant and targeted information
Message content To understand the substance of your enquiry and respond appropriately

 

  1. VR Showroom access and access-related data

When you request access to, or use, the WIKKON VR Showroom or other access-controlled Website features, we may collect:

Data Collected Purpose
Email address Access control, identity verification, and communication of access credentials
Name and professional details Verification of eligibility and professional status
Login time and session duration Security monitoring, access management, and analytics
IP address Security monitoring, fraud prevention, and geographic access control
Device type and operating system Technical compatibility assessment and security monitoring
Browser type and version Technical compatibility assessment and security monitoring
Pages, product areas, and content accessed within the Showroom Analytics, service improvement, and commercial intelligence
Actions taken within the Showroom Access administration, troubleshooting, feature improvement, analytics and security

 

  1. Automatically collected technical data

When you visit the Website, certain technical data may be collected automatically by our web infrastructure, hosting provider, analytics tools, cookies, and similar technologies:

Data Collected Purpose
IP address To support Website operation, approximate geographic analytics, and technical safeguards
Browser type and version Technical optimisation and compatibility
Device type and operating system Technical optimisation
Pages visited and navigation paths Website analytics and improvement
Referring URL Understanding how users discover our Website
Date, time, and duration of visit Website analytics and performance monitoring
Cookie identifiers and preferences To remember cookie choices and support Website functionality, as described in the Cookie Policy

 

 

  1. Why We Collect Your Personal Data
    • We collect and process personal data only for the purposes described below or where permitted by the applicable law. We will not use your personal data for any purpose that is incompatible with those stated here without providing prior notice and, where required by applicable law, obtaining your consent.
      1. Responding to enquiries and managing commercial relationships: We use the information you submit through the Contact Us form to respond to your enquiry, route it to the appropriate WIKKON team or affiliate, and manage any follow-up communications in connection with your professional interest in our products and services.
      2. VRShowroom and other Restricted Area access control and security: We use the information collected at the access request stage and during your use of the VR Showroom to process your request, verify your eligibility, issue and manage access credentials, monitor the security and integrity of the Showroom, prevent unauthorised access, and maintain appropriate audit records.
      3. Fulfilling legitimate business interests, including:
      4. To research, develop, manage, improve, and expand our products, services, and business activities.
      5. Website management, analytics and improvement: We use technical and navigational data collected automatically during your visit to understand how the Website is used, identify and resolve technical issues, and improve the performance and relevance of our content.
  1. To detect, investigate, and prevent fraud, spam, abuse, theft, security incidents, and other activities that are contrary to the law, our policies, or are otherwise malicious or harmful.
  2. Marketing communications: Where you have given your separate and explicit consent, we use your contact details to send you product updates, news, event invitations, and other relevant communications. You may withdraw this consent at any time.
  3. Legal and regulatory compliance: We may process or retain personal data where necessary to comply with applicable legal or regulatory obligations, to respond to lawful requests from competent authorities, or to establish, exercise, or defend legal claims.

 

  1. How We Share Your Personal Data
    • Within the WIKKON Group: Personal data collected through this Website may be shared between Shenzhen Huikang Medical Apparatus Co., Ltd. and Shenzhen Wikkon Precision Technologies Co., Ltd. for the commercial and operational purposes described in this Policy, including routing enquiries and coordinating commercial follow-up. Both entities will process the personal data in accordance with this Privacy Policy. Shenzhen Huikang Medical Apparatus Co.,Ltd. / Shenzhen Wikkon Precision Technologies Co.,Ltd. remains the primary Website operator responsible for personal data collected through the Website.
    • Third-Party service providers: WIKKON may share personal data collected through the Website with the following categories of recipients, where necessary for the purposes described in this Privacy Policy, or as otherwise permitted or required by applicable law:
      1. service providers supporting Website hosting, IT operations, email communications, enquiry management, analytics, cookies and the VR Showroom, where applicable;
      2. distributors, business partners or local representatives, where necessary to respond to an enquiry or provide product-related information in the relevant market;
      3. Legal and regulatory disclosure: We may disclose personal data to government authorities, regulators, law enforcement agencies, or courts where required or expressly permitted by applicable law, including in response to a valid legal process or court order in any jurisdiction in which we operate;
      4. Business transfers:  In the event of a merger, acquisition, restructuring, asset sale, or other corporate transaction involving WIKKON, personal data held by WIKKON may be transferred to the relevant counterparty as part of that transaction, subject to confidentiality obligations and provided that the recipient agrees to handle the personal data consistently with this Policy; and
      5. any other party to whom you authorize us to disclose your personal data.
    • No Sale of Personal Data.WIKKON does not sell, rent, trade, or otherwise transfer personal data collected from the Website to any third party for their own independent marketing, advertising, or commercial purposes.
  1. International Data Transfers
    • The Website is hosted, and personal data collected through it is primarily stored, in the United States. Depending on the relevant processing activity, such personal data may also be accessed or processed in other countries or regions where WIKKON group companies and service providers operate. Such personal data will be handled in accordance with this Privacy Policy and the security measures described in Section 9.
  1. Data Retention
    • WIKKON retains personal data collected through the Website for no longer than is necessary to fulfil the purposes described in this Privacy Policy,  unless a longer period is required under applicable law.
    • In determining the appropriate retention period, we consider the nature of the personal data, the purposes for which it is processed, our relationship and interactions with you, and any applicable legal or regulatory requirements, including relevant limitation periods and actual or anticipated legal proceedings or regulatory investigations.
    • Where personal data is no longer required, personal data will be securely deleted or irreversibly anonymised. Anonymised data (from which no individual can be identified or re-identified) may be retained beyond the above periods for aggregate statistical purposes.
  1. Data Security
    • WIKKON implements reasonable technical and organisational measures designed to protect personal data collected through the Website against unauthorised access, accidental loss, misuse, destruction, alteration, disclosure or other unlawful processing.
    • Despite such measures, please note that no method of data transmission over the internet or electronic storage is completely secure. We are unable to guarantee the absolute security of personal data transmitted to or stored in connection with this Website, and we encourage users to take appropriate precautions when transmitting personal data online.
    • In the event of a personal data breach that is likely to result in harm to affected individuals, we take the steps required by the applicable law, including notifying the relevant regulatory authority and/or affected individuals.
  1. Your Data Protection Rights
    • Your rights in relation to your personal data may vary depending on applicable law. You may have some or all of the following rights. Valid requests will be responded to within the timeframes required by applicable law.
Right What It Means
Right of access Request confirmation that we hold data about you and obtain a copy
Right to correction Request correction of inaccurate or incomplete data
Right to deletion / erasure Request deletion of your data in certain circumstances
Right to data portability Receive your data in a structured, machine-readable format
Right to restrict / suspend processing Request limitation or suspension of our processing of your data
Right to withdraw consent Withdraw any consent previously given, at any time
Right to opt out of marketing Stop receiving marketing communications at any time
Right to object to third-party transfers Request suspension of sharing with third parties
Right to lodge a complaint Complain to the relevant data protection authority

 

  1. Cookies

This Website uses cookies and similar tracking technologies. For full details of the cookies used, their purposes, and how to manage your preferences, please read our Cookie Policy, which is available at [Cookie Policy] and is incorporated into this Privacy Policy by reference.

  1. Marketing Communications
    • Where you have consented to receive marketing communications from WIKKON, we may contact you by email with information about our products, services, events and other relevant updates.
    • You may withdraw your marketing consent and unsubscribe from marketing communications at any time by:
      1. Clicking the unsubscribe link in any marketing email we send you; or
      2. Contacting us at [email protected] or [email protected]
    • Withdrawal of marketing consent will not affect WIKKON’s ability to send you service or operational communications directly related to a specific enquiry you have made.
    • In respect of electronic marketing directed at individuals, WIKKON complies with applicable laws and will only send commercial electronic messages to individuals who have provided express prior opt-in consent. All marketing emails will include a clear and functional unsubscribe mechanism.
  1. Changes to This Privacy Policy
    • We may update our Privacy Policy from time to time to ensure it is up to date and accurate. The date of the last update can be found at the beginning of this Privacy Policy.
    • Where changes are material, we will display a prominent notice on the Website indicating that the Privacy Policy has been amended. You are responsible for periodically reviewing this Privacy Policy. Your continued use of the Website following publication of a revised Privacy Policy constitutes your acknowledgement of the changes.
  1. Additional Languages

This Privacy Policy may be made available in other languages. Please see our Website.  In the event of any conflict, inconsistency or ambiguity between the English text of this Privacy Policy and other language translation thereof, the English text shall prevail except where applicable law requires otherwise.

  1. Contact Us
    • For all privacy-related enquiries, data subject rights requests, concerns, or complaints relating to this Privacy Policy or WIKKON’s data practices:

WIKKON Data Protection

Shenzhen Huikang Medical Apparatus Co.,Ltd. / Shenzhen Wikkon Precision Technologies Co.,Ltd.

[email protected]

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For business enquiries, partnerships, or product-related questions, please leave us a message and our team will be in touch.

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Important Notice: This form is for the above general enquiries only and is not intended for medical emergencies, patient-specific medical advice, product complaints, adverse event reports, device malfunction reports, or other safety-related reports.
For product complaints, adverse events, or device malfunctions, please contact our vigilance team at [email protected] or +86-755-25931606 or contact your local distributor. For medical advice, please consult a qualified healthcare professional. For medical emergencies, contact your local emergency services.

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